Workplace Civility Expert Christine Porath ’95 Pens ‘A Manifesto for the Workplace’

Author of book touted as a must-read leadership book of 2017 explains why being treated with respect is important for employees
April 28th, 2017 by 

The cover of
The cover of "Mastering Civility: A Manifesto for the Workplace" by Christine Porath '95. Photo by: Image Courtesy of Christine Porath.

The In Your Own Words alumni essay appears in each issue of Holy Cross Magazine. Porath wrote the essay for the Spring 2017 issue based on research for her book, “Mastering Civility: A Manifesto for the Workplace,” which was included on The Washington Post’s list of “10 books on leadership to read in 2017.

The summer after I graduated from Holy Cross, I thought I landed my dream job: helping launch a sports academy. However, I quickly learned that this workplace was rife with rudeness. The actions of a narcissistic, dictatorial boss trickled down through the ranks. He belittled employees, demeaned managers in front of others and barked orders at subordinates. Employees felt disconnected and disengaged. Some intentionally sabotaged the organization; many took out their frustrations on others, disparaging colleagues, making snide remarks to customers and failing to pitch in like good teammates do. This experience led me to study the costs of incivility — defined as any rude, disrespectful or insensitive behavior. My goal was to help organizations build more positive cultures.

The Cost of Incivility

Over the past 20 years, I’ve researched the experiences of tens of thousands of people, across six continents and in nearly every industry and type of organization. I’ve learned that our interactions with people — even our non-verbals — impact others more than we might think. You lift people up by showing people respect: making them feel valued, appreciated and heard. Uncivil behaviors — which vary widely and include ignoring, demeaning or undermining others — hold people down. Incivility is extremely costly to people and organizations.

In a poll of 800 managers and employees across 17 industries that I conducted with Christine Pearson of the Thunderbird School of Global Management, we found that when employees don’t feel respected, they perform worse. About half intentionally decrease the time spent at work, 38 percent said that they deliberately decreased the quality of their work and 66 percent acknowledged that their performance declined. Twenty-five percent admitted to taking their frustration out on customers. Eighty percent lost work time worrying about the incident, and 63 percent lost work time in their effort to avoid the offender. Twelve percent said they had left their job because of the uncivil treatment.

Separate experiments conducted with Amir Erez of the Warrington College of Business at the University of Florida reveal that incivility exacts a deeper toll because of the subtle ways it affects people’s thinking skills and helpfulness. In one study, in which an experimenter belittled the peer group the participants belonged to, participants performed 33 percent worse on anagram word puzzles and came up with 39 percent fewer creative ideas during a brainstorming task focused on how they might use a brick.

In our second experiment, a stranger (a “busy professor,” encountered en route to the experiment) was rude to participants by admonishing them for bothering him. Participants’ performance was 61 percent worse on word puzzles, and they produced 58 percent fewer ideas in the brick task compared to those who had not been treated rudely. In these studies, people were also nearly three times less likely to help the experimenter pick up something that had been intentionally dropped. In subsequent experiments with Erez, I found the same pattern for those who merely witnessed incivility.

Harm in a Hostile Work Environment

Even if people want to perform at their best, they can’t in a hostile work environment. Incivility hijacks focus, decreasing creativity and performance. Just being around incivility shatters focus, stifles success and squashes helpfulness. It shuts people down. People stop speaking up, sharing ideas and discussing issues.

Civility pays. In a social network study of a research and development department of a biotechnology firm, Alexandra Gerbasi at the University of Surrey, Sebastian Schorch at the Universidad de los Andes and I found that people who perceived a colleague as civil — defined as treating someone respectfully, with dignity, politeness or pleasantry — would be more likely to seek that person out for work advice and were twice as likely to see that person as a leader. Those seen as civil performed 13 percent better as rated annually by their manager. By being civil, leaders create a positive cycle in their organization.

In another study in which I surveyed over 20,000 employees across industries, those who felt their leader “demonstrated respect” reported 56 percent better health and well-being, 92 percent greater focus and prioritization, 26 percent more meaning and significance and 55 percent more engagement. In fact, no other leader behavior had a bigger effect on employees across the outcomes measured. Being treated with respect was more important to employees than recognition and appreciation, communicating an inspiring vision, providing useful feedback — even opportunities for learning, growth and development.

Mastering Civility

Little actions you take make work better. Small actions, such as listening attentively, humbly asking questions, acknowledging others, thanking people and sharing credit can give you a performance boost. Yet, when you’re busy or feeling stressed, it’s easy to forget pleasantries, lose sight of our tone, speak brusquely, fail to smile or acknowledge others and ignore other niceties when interacting with your employees, team or others. Becoming more mindful of your interactions and more aware of how you’re perceived are key to mastering civility.

In every interaction, you have a choice.  Do you want to lift people up or hold them down? Who do you want to be?

Take a “Civility Quiz” to assess assess how civil you are towards coworkers, and learn what you can do to improve.

Written by Christine Porath ’95 for the Spring 2017 issue of Holy Cross Magazine.


About Holy Cross Magazine

Holy Cross Magazine (HCM) is the quarterly alumni publication of the College of the Holy Cross. The award-winning publication is mailed to alumni and friends of the College and includes intriguing profiles, make-you-think features, alumni news, exclusive photos and more. Visit magazine.holycross.edu/about to contact HCM, submit alumni class notes, milestones, or letters to the editor.

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COES Sales Club Meetings
11/16/2017
COES Professional Program & Prebusiness Program
Edith Stein Hall 118C
Explore the sales and management industries of business and gain the tools to...
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PricewaterhouseCoopers Extreme Games Competition
11/16/2017
Economics and Accounting
Smith Laboratories 154
Open to Campus Community Only
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"I Can't Remember What I Just Read!"
11/16/2017
Academic Services and Learning Resources
Henry M. Hogan Campus Center 406(07)
Learn strategies to focus your attention and get more out of the...
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N.K.K. Raja Lecture: "Relevance of Gandhi in Today's World"
11/16/2017
Philosophy
Carol and Park B. Smith Hall 201
Open to the Public
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Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
11/16/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
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Conference: Religion, Protest, and Social Upheaval
11/16/2017
McFarland Center for Religion
Carol and Park B. Smith Hall Rehm Lib
The recent proliferation of social, political, and economic protest...
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Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
11/17/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
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Conference: Religion, Protest, and Social Upheaval
11/17/2017
McFarland Center for Religion
Carol and Park B. Smith Hall Rehm Lib
The recent proliferation of social, political, and economic protest...
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Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
11/18/2017
Iris and B. Gerald Cantor Art Gallery Open to the Public
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
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COES HC Capital Club Meeting
11/20/2017
COES Professional Program & Prebusiness Program
Edith Stein Hall 216
HC Capital seeks to supplement the liberal arts by providing the technical skills...
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Tickets for Alternate College Theatre Production of "Stop Kiss"
11/20/2017
Theatre
Henry M. Hogan Campus Center Lobby Table 1
Buy tickets for “Stop Kiss,” the Alternate College...
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Tickets for Alternate College Theatre Production of "Stop Kiss"
11/20/2017
Theatre
Henry M. Hogan Campus Center Lobby Table 1
Buy tickets for “Stop Kiss,” the Alternate College...
See More >>


Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
11/20/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
See More >>


COES Finance Club Meetings
11/21/2017
COES Professional Program & Prebusiness Program
Edith Stein Hall 216
The Finance Club offers students the opportunity to gain a stronger understanding...
See More >>


Tickets for Alternate College Theatre Production of "Stop Kiss"
11/21/2017
Theatre
Henry M. Hogan Campus Center Lobby Table 1
Buy tickets for “Stop Kiss,” the Alternate College...
See More >>


Tickets for Alternate College Theatre Production of "Stop Kiss"
11/21/2017
Theatre
Henry M. Hogan Campus Center Lobby Table 1
Buy tickets for “Stop Kiss,” the Alternate College...
See More >>


Tickets for Alternate College Theatre Production of "Stop Kiss"
11/21/2017
Theatre
Henry M. Hogan Campus Center Lobby Table 1
Buy tickets for “Stop Kiss,” the Alternate College...
See More >>


Tickets for Alternate College Theatre Production of "Stop Kiss"
11/21/2017
Theatre
Henry M. Hogan Campus Center Lobby Table 1
Buy tickets for “Stop Kiss,” the Alternate College...
See More >>


Open Enrollment Assistance
11/21/2017
Human Resources
Henry M. Hogan Campus Center 410 - Computer Lab
Open to Campus Community Only
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Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
11/21/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
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COES Sales Club Meetings
11/23/2017
COES Professional Program & Prebusiness Program
Edith Stein Hall 118C
Explore the sales and management industries of business and gain the tools to...
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COES HC Capital Club Meeting
11/27/2017
COES Professional Program & Prebusiness Program
Edith Stein Hall 216
HC Capital seeks to supplement the liberal arts by providing the technical skills...
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Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
11/27/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
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COES Finance Club Meetings
11/28/2017
COES Professional Program & Prebusiness Program
Edith Stein Hall 216
The Finance Club offers students the opportunity to gain a stronger understanding...
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Study Smarter, Not Harder!
11/28/2017
Academic Services and Learning Resources
Henry M. Hogan Campus Center 408(09)
Why is it so hard to remember what you just heard in lecture or...
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Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
11/28/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
See More >>


Women in Finance Forum
11/29/2017
COES Professional Program & Prebusiness Program
Edith Stein Hall 215
Open to the Public
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COES HCEG Meeting
11/29/2017
COES Professional Program & Prebusiness Program
Henry M. Hogan Campus Center 402(03)
HCEG (Holy Cross Entrepreneurs Group) is the student chapter of...
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Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
11/29/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
See More >>


Alternate College Theatre Production: "Stop Kiss"
11/30/2017
Theatre
ers growing up and leaving their twenties behind. Callie and Sara meet in New York City at the turn of the millennium. Sara wants to change the world; Callie simply wants to get by. They could be best of friends or even something more – if only they could make a decision. But making that decision isn’t easy and may even cause dangerous repercussions. An Alternate College Theatre production directed by Alexis Rappaport ’19. Tickets
ers growing up and leaving their twenties behind. Callie and Sara meet in New York City at the turn of...
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BSU Fashion Show Practice
11/30/2017
Office of Multicultural Education
Henry M. Hogan Campus Center 320
Open to Campus Community Only
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COES Sales Club Meetings
11/30/2017
COES Professional Program & Prebusiness Program
Edith Stein Hall 118C
Explore the sales and management industries of business and gain the tools to...
See More >>


City Year Info Table
11/30/2017
Center for Career Development
Henry M. Hogan Campus Center Lobby Table 3
Open to Campus Community Only
See More >>


Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
11/30/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
See More >>


Alternate College Theatre Production: "Stop Kiss"
12/1/2017
Theatre
ers growing up and leaving their twenties behind. Callie and Sara meet in New York City at the turn of the millennium. Sara wants to change the world; Callie simply wants to get by. They could be best of friends or even something more – if only they could make a decision. But making that decision isn’t easy and may even cause dangerous repercussions. An Alternate College Theatre production directed by Alexis Rappaport ’19. Tickets
ers growing up and leaving their twenties behind. Callie and Sara meet in New York City at the turn of...
See More >>


Lecture: Quayshawn Spencer on a Radical Solution to the Race Problem
12/1/2017
Philosophy
Carol and Park B. Smith Hall Rehm Lib
Quayshawn Spencer, assistant professor of philosophy at the University...
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Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
12/1/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
See More >>


Alternate College Theatre Production: "Stop Kiss"
12/2/2017
Theatre
ers growing up and leaving their twenties behind. Callie and Sara meet in New York City at the turn of the millennium. Sara wants to change the world; Callie simply wants to get by. They could be best of friends or even something more – if only they could make a decision. But making that decision isn’t easy and may even cause dangerous repercussions. An Alternate College Theatre production directed by Alexis Rappaport ’19. Tickets
ers growing up and leaving their twenties behind. Callie and Sara meet in New York City at the turn of...
See More >>


Alternate College Theatre Production: "Stop Kiss"
12/2/2017
Theatre
Fenwick Theatre
“Stop Kiss,” an Alternate College Theatre production, is being staged on...
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Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
12/2/2017
Iris and B. Gerald Cantor Art Gallery Open to the Public
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
See More >>


Alternate College Theatre Production: "Stop Kiss"
12/3/2017
Theatre
Fenwick Theatre
“Stop Kiss,” an Alternate College Theatre production, is being staged on...
See More >>


COES HC Capital Club Meeting
12/4/2017
COES Professional Program & Prebusiness Program
Edith Stein Hall 216
HC Capital seeks to supplement the liberal arts by providing the technical skills...
See More >>


Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
12/4/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
See More >>


COES Finance Club Meetings
12/5/2017
COES Professional Program & Prebusiness Program
Edith Stein Hall 216
The Finance Club offers students the opportunity to gain a stronger understanding...
See More >>


Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
12/5/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
See More >>


Women in Finance Forum
12/6/2017
COES Professional Program & Prebusiness Program
Edith Stein Hall 215
Open to the Public
See More >>


Prof. Sheehy - Virology Poster Presentations
12/6/2017
Biochemistry
Smith Laboratories SPILLANE
Open to Campus Community Only
See More >>


COES HCEG Meeting
12/6/2017
COES Professional Program & Prebusiness Program
Henry M. Hogan Campus Center 304(05)
HCEG (Holy Cross Entrepreneurs Group) is the student chapter of...
See More >>


Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
12/6/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
See More >>


BSU Fashion Show Practice
12/7/2017
Office of Multicultural Education
Henry M. Hogan Campus Center 408(09)
Open to Campus Community Only
See More >>


COES Sales Club Meetings
12/7/2017
COES Professional Program & Prebusiness Program
Edith Stein Hall 118C
Explore the sales and management industries of business and gain the tools to...
See More >>


Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
12/7/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
See More >>


Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
12/8/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
See More >>


Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
12/9/2017
Iris and B. Gerald Cantor Art Gallery Open to the Public
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
See More >>


Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
12/11/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
See More >>


Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
12/12/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
See More >>


Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
12/13/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
See More >>


Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
12/14/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
See More >>


Rethinking the Afropolitan: Photographs by Héctor Mediavilla and Christopher López
12/15/2017
Iris and B. Gerald Cantor Art Gallery
O'Kane Hall Cantor Art Gallery
“Making Visual the Music of Ismael Rivera” | Photographs...
See More >>


Sam's Club Information
1/10/2018
Human Resources
Henry M. Hogan Campus Center Lobby Table 1
Open to Campus Community Only
See More >>


Non-Profit Careers Conference
1/16/2018
Community Based Learning
Carol and Park B. Smith Hall Rehm Lib
The annual Non-Profit Careers Conference is held in January for...
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Non-Profit Careers Conference
1/17/2018
Community Based Learning
Carol and Park B. Smith Hall Rehm Lib
The annual Non-Profit Careers Conference is held in January for...
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Male Involvement Coalition (MIC)
1/29/2018
Office of Multicultural Education
Henry M. Hogan Campus Center 320
Open to Campus Community Only
See More >>


BSU Gathering
2/6/2018
Office of Multicultural Education
Henry M. Hogan Campus Center Suite B/C - 4th Fl
Open to Campus Community Only
See More >>


Sam's Club Information
2/8/2018
Human Resources
Henry M. Hogan Campus Center Lobby Table 1
Open to Campus Community Only
See More >>

See All